Help
Below you will find various topics on how to use our website.
If you can not find an appropriate answer to your question here, please do not hesitate to contact us via phone +31(0)43 35 25 100 or send an email to our webmaster@aciadam.nl
How do I find products?
Quicksearch
The quicksearch can be found on nearly every page inside the left navigationpane. It works very simple: type in any searchterm you are looking for and it will quickly check the database for any appearance of this term. We also like to call it "Google™-style"...
Search by Code
This detailed form lets you search by either OEM-, ACI-, or EAN-/UPC-code. You can even search for your very own product codes (provided that you added to our webshop).
Catalog Search
This way of searching lets you find products of the same category in only 3 steps: First select a main productgroup in the left box... followed by the brandname in the second box. Finally select the desired category in the third box. All relevant products will be listed right away.
You can filter the results by using the "search in this category" searchfield.
How can I view or change my personal details?
In order to manage your personal details you will have to log in first. Then click on the link in the box "Account information" or just click on the "My Account" button in the top menu.
Password
In order to change your password you will have to enter the old password in the first field and your new password in the 2nd and 3rd field for confirmation.
Invoice Address
For security reasons it is not possible to change your invoice adress online! please contact your sales desk for further information.
Fixed Shipping Addresses
Certain shipping addresses can not be changed due to security reasons. If you want to change one of these addresses, please contact your ACI contact person.
Shipping Address
You can add a shipping address by clicking the button "Add Address" at the bottom of the page. Just fill out the required fields (marked with an asterisk *) and press the button "Create".
Once your shipping address is listed, you can easily edit or delete it by clicking the according button behind each address.
How do I use Shopping lists?
You can consider Shopping Lists to be a "favourites list".
If you buy particular products often you can put these in a Shopping List, all (or a selections of) these items can be added to your cart in just one click.
You can create as many Shopping Lists as you would like to, for instance you could make a Shopping List for every brand you buy regularly.
Create a Shopping List
To create a new Shopping List go to "My Account", then click "Shopping Lists".
Here you'll find an overview of your personal Shopping Lists. In order to create a new shopping list just enter a name and optionally a description for your new list and click the Create-button.
To view a list click on it's name in the overview of all Shopping Lists.
View a Shoppinglist
Add items to a Shopping List
You can now start to add items to you Shopping List, either one by one or by adding multiple items at one time.
Add a single item to your Shopping List
If you want to add a single item to a Shopping List, simply find the product and click "Add to Shopping List" on the product details page.
Adding an item to a Shoppinglist
Add multiple items to your Shopping List
In order to move several items at once to a shopping list you will have to use the shopping cart. Simply send all the products to the shopping cart and click "Add to Shopping List". After selecting the appropriate Shopping List all the products in the Cart will be moved to the Shopping List. No product will stay in your Cart!
Choose which Shoppinglist the item should be added to
Managing your Shopping Lists
In a Shopping List you can change quantities and remove items at any time. Just do not forget to click "Update" after you made a change!
In order to delete a whole Shopping List simply click on "Delete List" in the Shopping List Overview.
Delete a Shoppinglist
Adding items from the Shopping List to your Shopping Cart
To add items from your Shopping List to your Shopping Cart simply check the select the desired items of the Shopping List and click "Add to Cart".
Shopping Cart
Managing your order
>> adding and removing products / delivery date / personal order number / delivery address
...adding and removing products
You can change the order quantity of an item in your cart by inserting the desired amount in the quantity box, then click the little update-button next to the box or click the button "Update" at the bottom of the page in order to update multiple changes. To remove an item from your cart simply click on the little red cross in the first column.
...delivery date
In order to choose a preferred delivery date you can click the button "Set Delivery Date" and insert the date in the field that appears. Please make sure you use the format "dd/mm/yy" when filling out the date! For example in order to set April 9th 2005 you would have to enter 09/04/06. Then click the button "Save Date" and the date will be added to your order, click "back to Shopping Cart" to return to your cart.
...personal order number
For your personal reference you can add your own order number.
...delivery address
Use the dropdown menu at the bottom of the page to select the delivery address.
If you can not find the address, you will have to create a new address by clicking the button "Add Address". Fill in all the required fields and click the button "Create".
You will now see an overview of all shipping addresses you created, including the new one.
Click on the button "Shopping Cart" (top navigation) to return to your cart.
Now choose your newly added address from the dropdown menu.
Placing the order
If your oder is ready to be sent, click the button "Proceed".
Please use the following order overview to check all aspects of your order: invoice- and delivery address, order number, price and so on. In case you would like to apply changes just go back to the Shopping Cart and edit your order. To finish and send your order just click on "Order Now". If you would like to receive an order confirmation via email please enter your email address before sending the order.
Feedback
Help us improve our site, and your user experience.
Send your complaints and/or suggestions to webmaster@aciadam.nl.
We appreciate your feedback.